SHOPPING INFORMATION
Our delivery charges vary depending on your location. Inside Dhaka, the charge is [insert amount], and outside Dhaka, it’s [insert amount]. We always try to keep delivery costs as low as possible for your convenience!
Delivery usually takes [insert time frame] depending on your location. Orders within Dhaka typically arrive within [insert time], while orders outside Dhaka may take [insert time]. We strive to deliver your order as quickly as possible!
After you place your order, here’s what happens:
Order Confirmation: You’ll receive an email or message confirming your order details.
Processing: Our team will start preparing your item(s) for shipping.
Shipping: Once ready, your order will be dispatched and sent to your delivery address.
Delivery: You’ll receive a tracking number (if available) and your order will be delivered to your doorstep!
Yes, you will receive an invoice for your order. It will be sent to your email after your purchase is confirmed. If you need a printed copy or have any questions about the invoice, feel free to contact us!
PAYMENT INFORMATION
The payment for your order is typically taken from your bank account at the time of purchase, once the transaction is confirmed. We offer payment options via Bkash and Nagad. Please make sure to call our helpline number in advance to confirm your order before making the payment. If there are any delays or issues with the payment, you’ll receive a notification from us to resolve the matter.
A Wishlist is a feature that allows you to save products you are interested in buying later. You can add items to your wishlist, and whenever you’re ready, you can easily find them and proceed with the purchase.
If you receive a damaged or wrong product, please contact our customer support team immediately. We will guide you through the return and replacement process. To help us resolve the issue quickly, kindly provide photos of the damaged or incorrect item along with your order details. Your satisfaction is our priority, and we’ll make sure to resolve the issue as soon as possible!
You can change or cancel your order only before it has been shipped. Please contact our customer support team as soon as possible if you wish to make any changes or cancellations. Once the order has been shipped, we won’t be able to make any changes, but you can return the product once it arrives.
Package tracking allows you to monitor the status and location of your order while it’s being shipped. Once your order is dispatched, we will send you a tracking number. You can use this number on our shipping partner’s website to check the delivery progress and estimated arrival time.
